Renaissance Learning, Inc.

User experience analyst,
October 2015 - Present

GoalS

• Understand the current role of IT Technicians
• Understand how the IT Technician user and role will evolve
• Assess current market position of Dell enterprise software products
• Assess market position and user sentiment of competitive products
• Summarize emerging technologies and barriers to organization adoption

Process

• Conducted literature review via Gartner resources, web forums, and internal reports
• Screened and recruited IT Subject Matter Experts of varying skill levels (entry-level to CIO) operating in a range of settings (private, public, small business, large enterprise)
• Created discussion guides for user interviews
• Conducted and summarized 17 user interviews  

Impact

• Provided strategic recommendations and feature suggestions to stakeholders
• Communicated daily research insights to multidisciplinary team of 30+ researchers, designers, product managers, and marketing executives
• Garnered interest in UX research by gamifying stakeholder communications
• Eliminated duplicative research efforts by centralizing strategic research needs