Dell, Inc.
Usability Engineering Intern, Enterprise Software Group
May 2014 - August 2014
GoalS
- Understand the current role of IT Technicians
- Understand how the IT Technician user and role will evolve
- Assess current market position of Dell enterprise software products
- Assess market position and user sentiment of competitive products
- Summarize emerging technologies and barriers to organization adoption
Process
- Conducted literature review via Gartner resources, web forums, and internal reports
- Screened and recruited IT Subject Matter Experts of varying skill levels (entry-level to CIO) operating in a range of settings (private, public, small business, large enterprise)
- Created discussion guides for user interviews
- Conducted and summarized 17 user interviews
Impact
- Provided strategic recommendations and feature suggestions to stakeholders
- Communicated daily research insights to multidisciplinary team of 30+ researchers, designers, product managers, and marketing executives
- Garnered interest in UX research by gamifying stakeholder communications
- Eliminated duplicative research efforts by centralizing strategic research needs